Warranty Policy

Warranty Policy

Effective Date: 28-5-2025

Applies To: All purchases made through our online store.

1. General Warranty Coverage

We offer warranty coverage on select coffee machines, grinders, and equipment parts sold through our store. Warranty terms may vary by product and brand. Please refer to the specific product page or invoice for the applicable warranty duration.

2. Spare Parts
3. Most spare parts are considered consumable and come with a limited warranty, typically covering defects in materials or workmanship for a period of 7 days from the date of purchase.
4. This does not cover misuse, incorrect installation, or normal wear and tears.
5. Coffee Machines & Grinders
6. Commercial coffee machines and grinders generally include a manufacturer’s warranty ranging from 6 to 12 months.
7. This warranty covers factory defects, not damage due to misuse, scaling, poor maintenance, or improper electrical setup.
8. Special Orders and Custom Requests
9. Special order items or custom-requested equipment may be non-refundable and come with limited or no warranty depending on the manufacturer’s terms.
10. We will notify you of the applicable warranty (if any) before completing such orders.
11. Warranty Claims
12. To initiate a warranty claim, please contact us with your order number, proof of purchase, and a detailed description (including photos/videos if applicable).
13. Shipping for warranty inspection or repairs is at the customer’s expense unless otherwise stated.
14. Exclusions

The warranty does not cover:

1. Damage caused by misuse or abuse
2. Normal wear and tears
3. Unauthorized repairs
4. Electrical damage due to improper voltage
5. Contact

For warranty questions or to file a claim:

Email: [email protected]

website: live chat