Availability & Special-Order Policy

Effective Date: 28-5-2025

Applies To: All purchases made through our online store.

1. Product Availability

We strive to keep all listed items — including coffee machines, grinders, and spare parts — up to date and available. However, some items may be limited in quantity or available only through special order, especially for high-end equipment or rare components.

2. Out-of-Stock Items
3. If an item becomes temporarily unavailable after placing an order, we will notify you within 1–2 business days.
4. You may choose to:
5. Wait for restocking (we will provide an estimated arrival time),
6. Replace with a similar item or request a refund.
7. Special Requests & Custom Orders
8. If you require a specific brand, model, or rare part not listed on our website, we offer a custom sourcing service.
9. Special requests must be submitted via email or live chat, and we will respond with availability, estimated cost, and lead time.
10. A non-refundable advance payment may be required for rare or customized orders.
11. Lead Times
12. Standard items: Ready to ship within 1–2 business days.
13. Special or backordered items: Estimated delivery time will be communicated upon order confirmation

(usually 7–30 business days, depending on manufacturer location).

5. Grinders and Coffee Machines
6. Due to their technical nature and high value, grinders and commercial coffee machines may have longer lead times, especially for specific brands or configurations.
7. Warranty and installation services (if any) will be stated on the product page or invoice.
8. We recommend confirming compatibility and electrical requirements before placing the order.
9. Disclaimer
10. Product availability is subject to change without prior notice.
11. We are not responsible for delays caused by suppliers, customs, or logistics partners.
12. Contact

For special requests and availability inquiries:

Email: [email protected]

Website: live chat