Shipping Policy

Effective Date: 28-5-2025

Applies To: All purchases made through our online store.

1. General Overview

At GrandMaster, we aim to deliver our products safely and efficiently to all regions within Saudi Arabia and the Gulf region. Due to the specialized nature and varying sizes of our equipment and spare parts, shipping charges are not fixed and will vary depending on the delivery location, product type, and courier availability.

2. Order Processing
3. Orders are typically processed within 1–2 business days after confirmation and stock verification.
4. Once the order is reviewed and approved, a member of our team will contact you to provide the exact shipping cost based on your delivery location and order weight/volume.
5. Shipping Charges
6. Shipping fees are not included in the online checkout amount.
7. After order approval, you will receive a separate invoice or payment link for the shipping cost.
8. The order will only be shipped after the shipping fee is paid in full.
9. Delivery Time
10. Delivery timelines vary by city and shipping method.
11. Estimated delivery is typically 1 to 7 business days after dispatch.
12. We are not responsible for delays caused by courier companies, customs, or incorrect delivery information.

5. Free Shipping (If applicable)
6. Free shipping offers, if available, will be clearly communicated during promotions and apply only to specified products or regions.
7. Orders placed outside the eligible area will still incur shipping charges.
8. International Shipping
9. We currently support deliveries to GCC countries.
10. Customs duties and import taxes (if any) are the responsibility of the customer.

7. Contact

For shipping inquiries, contact us at:

 Email: [email protected]

Website: live chat